Refund policy

At Brameria, we want you to love your new bag. If something isn't quite right, we're happy to help with a return, exchange, or refund under the terms outlined below.

Eligible Countries

This return policy applies to orders shipped within the United Kingdom.

Return Window

You have 30 days from the date you receive your order to request a return, exchange, or refund.

Product Condition

To be eligible for a return, items must:

• Be unused, or only handled to the extent necessary to inspect them
• Be in their original condition
• Include all original packaging, tags, and accessories

Returns that do not meet these conditions may not be eligible for a refund.

Return Costs

• Change-of-mind returns (wrong size, changed your mind, etc.): the customer is responsible for return shipping costs.
• Defective, faulty, or incorrect items: Brameria covers all return shipping costs at no charge to the customer.

Restocking Fee

Brameria does not charge any restocking fee. As long as items are returned in their original, unused condition with packaging intact, no additional deductions will be applied.

Damaged, Faulty, or Incorrect Items

1. Contact us as soon as possible with your order number and photos of the issue.
2. Our team will review and confirm a replacement, exchange, or full refund — at no extra cost to you.

How to Return an Item

1. Contact Us — Email info@Brameria.com with your order number and reason for return. Our team will issue a Return Authorisation with instructions.
2. Prepare Your Item — Pack the item securely in its original packaging with all tags and accessories included.
3. Send Your Package — Attach the prepaid return label (for eligible returns) or use the courier details in your Return Authorisation email, and drop it off at your nearest courier point. We recommend a tracked service.

Please do not send returns without a Return Authorisation, as this may delay processing.

Exchanges

Yes, we accept exchanges. If you'd like a different size, colour, or style, let us know when you initiate your return, and our team will confirm availability and arrange the exchange for you.

Refund Process

Inspection: Once we receive your return, we inspect it for compliance with the conditions above. This typically takes 2–5 business days.

Refund: Approved refunds are processed within 7 business days of inspection and issued to your original method of payment. Please allow a few extra days for the refund to reflect in your account, depending on your bank or card provider.

Non-Returnable Items

Certain items may be non-returnable due to hygiene or safety reasons where permitted by law, or where clearly stated on the product page. These items can only be returned if they arrive damaged, defective, or incorrect.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Need Help With a Return?

Our team is happy to help with any questions about your return or exchange.