Privacy Policy

At Brameria, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name, email address, phone number, and shipping/billing address
• Order history and payment details (processed securely through our payment providers)
• Device and browser information, IP address, and browsing behaviour on our site
• Information you provide when contacting our customer support team

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping and delivery updates
• Communicate with you about your order, account, or customer service queries
• Send promotional emails and updates, only if you've opted in to receive them
• Improve our website, products, and overall shopping experience
• Prevent fraud and ensure the security of our platform

Cookies

Our website uses cookies to enhance your browsing experience, remember your cart, and understand how visitors interact with our site. You can adjust your cookie preferences at any time through your browser settings.

Sharing Your Information

We do not sell your personal information to third parties. We may share your data with trusted service providers who help us run our business, such as payment processors, shipping couriers, and marketing platforms — only to the extent necessary for them to perform their services.

Data Security

We use industry-standard security measures, including SSL encryption, to protect your personal and payment information. While we take every reasonable precaution, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information, subject to legal or contractual obligations
• Opt out of marketing communications at any time

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law, such as for tax and accounting purposes.

Children's Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

CONTACT INFORMATION

Store Name: Brameria
Phone: +44 208 0500067
Email: info@Brameria.com
Address: 50 Reynard Way, Brentford, TW8 9GD, United Kingdom
Opening Hours: Monday - Friday: 9 AM–6 PM
Time Zone: (GMT+00:00) London