Frequently Asked Questions
Shipping & Delivery
How long does delivery take?
How long does delivery take?
Order processing takes 1–2 business days, and transit time is typically 3–5 business days. This means your total estimated delivery time is 4–7 business days. Please note delivery times may vary slightly during holidays or peak periods.
Do you offer free shipping?
Do you offer free shipping?
Yes, all UK orders come with free standard shipping, no minimum required.
Which courier do you use?
Which courier do you use?
We deliver through trusted UK couriers, including Royal Mail, DPD, and Evri.
How can I track my order?
How can I track my order?
As soon as your bag ships, we'll email you a tracking number so you can follow its journey. You can also check its status anytime on our Track Order page.
Orders & Cancellations
Can I cancel my order?
Can I cancel my order?
We move fast to get your bag out the door, so if you need to cancel or change your order, please reach out as soon as possible. Email us at info@Brameria.com with your order number, and if your order hasn't been dispatched yet, we'll do everything we can to make the change or cancel it for you.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Address changes can only be made before your order has been dispatched, so please contact us right away if you need to update your delivery details.
Returns, Refunds & Exchanges
What is your return policy?
What is your return policy?
Brameria offers a 30-day return window starting from the day your order is delivered. To qualify, items must be unused, or only handled enough to inspect them, and returned in their original condition with all packaging and accessories included.
How do I return an item?
How do I return an item?
Email info@Brameria.com to begin your return, and we'll send you instructions along with the correct return address. We'd recommend using a trackable shipping service to send your item back.
Who pays for return shipping?
Who pays for return shipping?
If your item arrives faulty, damaged, or incorrect, Brameria covers the return shipping cost. For voluntary returns, such as a change of mind, the customer is responsible for the return postage.
How much is the restock fee?
How much is the restock fee?
We do not charge a restocking fee.
Do you offer exchanges?
Do you offer exchanges?
Yes, exchanges follow the same process as returns. Once your request is approved, we'll ship your replacement item straight out to you.
When will I receive my refund?
When will I receive my refund?
Once we've inspected your returned item, refunds are issued within 10 business days. Your bank or payment provider may need a little extra time to complete the transaction on their end.
Product Issues & Guarantees
What if I receive a damaged or incorrect item?
What if I receive a damaged or incorrect item?
Please check your order as soon as it arrives. If anything looks damaged, defective, or incorrect, contact us right away at info@Brameria.com and we'll sort out a replacement or refund for you.
Do your products come with a warranty?
Do your products come with a warranty?
Yes, every purchase is protected under UK consumer rights, so you're covered if an item turns out to be faulty or not as described.
Customer Support
Where is Brameria located?
Where is Brameria located?
We're based in Brentford, United Kingdom.
Can I place a bulk or wholesale order?
Can I place a bulk or wholesale order?
Yes, just get in touch with our support team and let them know what you're looking for, and they'll take it from there.
How can I contact customer service?
How can I contact customer service?
You can reach us at info@Brameria.com or call +44 208 0500067,
Monday to Friday, 9 AM to 6 PM.