Shipping Policy
Order Confirmation
Once you place an order on brameria.co.uk, you will receive an order confirmation email. This email confirms that we have successfully received your order and that your payment has been authorized.
If you do not receive the confirmation email, please check your spam or junk folder. If it is still missing, contact us at info@brameria.co.uk
with the subject line “Order Confirmation Not Received”, and our team will assist you.
Shipping Information
At Brameria, we are committed to offering reliable and efficient shipping services across the United Kingdom. Our goal is to ensure timely delivery and a smooth shopping experience for all customers.
Once your order has been shipped, you will receive an email containing your tracking number and shipment details.
Shipping Costs
Free shipping across the United Kingdom
Shipping fees are clearly shown at checkout before you complete your order
Order Acceptance & Pricing
Please note that we reserve the right to refuse or cancel any order at our sole discretion and at any time. This may occur due to issues such as:
Product availability
Pricing errors
Suspected fraudulent activity
Incomplete or unverifiable customer information
To prevent fraud, we may request additional verification such as confirmation of your contact details, address, or payment information. If an item is listed at an incorrect price due to an error, we reserve the right to cancel the order even if it has already been confirmed or charged. In such cases, you will be notified promptly.
Please note that delivery times may vary during peak periods or for customized products.
Custom & Personalized Orders
For customized or personalized items, additional processing time may be required. Our team will contact you directly if confirmation or adjustments are needed before shipping.
Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email.
If you have not received your tracking information within 7 business days, please contact us at Info@brameria.co.uk
, and we will be happy to assist you.
Cancellation Policy
Once an order has been placed, it cannot be canceled or modified.
We use an automated fulfillment system that processes orders immediately after payment confirmation. Because of this, changes or cancellations are not possible once an order enters processing.
Please ensure all order details are correct before completing your purchase.
Orders Purchased Using Vouchers
Orders placed using vouchers or promotional credits are non-returnable and non-refundable.
By using a voucher, you acknowledge and agree that such purchases cannot be canceled, returned, or refunded under any circumstances.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Website Name: Brameria
Legal Company Name: REZIVY TTS LTD
Address: 166c Westbourne Park Road, London, London, United Kingdom, W11 1BT
E-Mail: info@brameria.co.uk
Contact Us: Here
Phone: +44 7476 972770
Customer Service Opening Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Time Zone: GMT
🕒 Response Time: Within 24 hours (Monday–Friday
