At Brameria, we strive to ensure your complete satisfaction. If for any reason you’re not entirely happy with your purchase, we’re here to help. Please read the policy below to understand how returns and refunds work.

1. Key Information
● You have 30 days from the date of delivery to initiate a return.
●  Refunds are processed within up to 14 days after we receive your return.
● There is no standard restocking fee.
● Return shipping is normally the customer’s responsibility, except in certain cases.

2. How to Return an Item

To begin a return, you must first contact us at:
info@brameria.co.uk within 30 days of receiving the goods.

Please do not send items back without contacting us first unapproved returns may be unidentifiable and could be refused.

3. Condition of Returned Items

To be accepted, all returned items must:

● Be unused
● Be in their original condition
● Have all labels and tags still attached
● Not show signs of wear, damage, or odor

Because we do not offer products for trial use, items should only be tried on gently (e.g., like trying clothing on in a fitting room).

4. Shipping Your Return

We recommend using a trackable shipping service. Brameria is not responsible for items lost in transit.

5. Return Shipping Costs
Customer’s Responsibility

If you are returning an item for personal reasons e.g., change of mind, incorrect size, or no longer required you will pay the return shipping cost. This cost depends on the courier you choose.

Our Responsibility

If the return is due to a defective or incorrect item, we will cover the return shipping cost.

6. Cancellation Policy

If you want to cancel your order, email us at info@brameria.co.uk within 2 hours of placing it.

After the 2-hour window, your order may already be processing and cannot be cancelled. In that case, you can wait for delivery and return the item using our standard return policy.

7. Refunds

Once we receive your return, we will:

Send you a confirmation email
Begin the refund process within up to 14 days.

Refunds will be issued to the original payment method you used at checkout.

Please note that depending on your bank or card provider, it may take additional time for the refund to show in your account.

8. Defective or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, contact us on the day of delivery at:
info@brameria.co.uk

Please include:

Your order number
A clear photo of the item
A brief description of the issue

We’ll review and respond quickly with the next steps.

9. Refusing Delivery

Refusing delivery will not result in a full refund.

If you intentionally refuse an order:

● A 15% restocking fee will be applied
● 85% of your order total will be refunded once the items are returned to us unused

We strongly recommend you accept the delivery, then contact us if there’s a problem.

10. Contact Us

If you have any questions, concerns, or require assistance with a return, we’re here to help:

Website Name: Brameria
Legal Company Name: REZIVY TTS LTD
Address: 166c Westbourne Park Road, London, London, United Kingdom, W11 1BT
E-Mail: info@brameria.co.uk
Contact Us: Here
Phone: +44 7476 972770

Customer Service Opening Hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Time Zone: GMT
🕒 Response Time: Within 24 hours (Monday–Friday